General

Do I Need to Pay for Samples?

• Samples are free if they are standard stocked models and don’t require any customization. You’ll just need to provide your freight collect account (FedEx, DHL, TNT) to cover shipping costs.
• If you don’t have a freight collect account, there will be a standard express fee.

What is Your Minimum Order Quantity (MOQ)?

• Stocked models (1km and above) have no minimum order quantity.
• Custom lengths, structures, or materials require a minimum order of 2km to 10km.

Inquiry

How Can I Get a Quote Quickly?

You can easily request a quote through our online service or by emailing us at [email protected]. Our experts will respond within 1-12 hours.

Products

What Kind of Customization Do You Offer?

We have over 15 years of experience and can manufacture any fiber optic cable structure you need. Our customization options include:

• Single-mode or multimode fiber
• Fiber types like G.652, G.657, OM2, OM3, etc.
• Core counts from 1 to 24, up to a maximum of 288 cores
• Cable structures like Unitube, MLT, CST, SWA, etc.
• Armored or non-armored options
• Specific tensile, crush, and span ratings
• Sheath materials like PVC, LSZH, flame retardant, etc.
• Custom cable lengths (1km, 2km, 4km, 6km, etc.)

We also offer color striping on the outer sheath to differentiate your cables from others on the market.

Can I Have My Own Design (colors, marks, etc.)?

Absolutely! Send us your color codes and marking details, and we’ll incorporate them into your cable design.

Can I Design a Custom Cable and Order a Sample?

We provide design services for all our clients. The minimum order quantity for sample orders will depend on the specific design complexity.

What Kind of Packaging Do You Offer? Can I Have Custom Packaging?

Yes, we can provide custom packaging with your company logo and product information.

Service

What is Your Delivery Time?

• In-stock items typically ship within 5-10 days.
• Custom orders or large quantities may take 2-3 weeks, depending on production schedules.

What is the Order Process?

• We discuss your custom fiber cable specifications.
• You can review a sample picture or request a free sample.
• Once you confirm the specifications or sample, we finalize the order.
• A 30% deposit is required before mass production begins.
• We manufacture your cables according to the agreed-upon plan.
• The remaining balance is due before shipment after final inspection.
• We deliver your order and provide after-sales service.

Do You Have a Price List?

No, we don’t have a set price list because we manufacture custom fiber optic cables based on your specific requirements. The price will vary depending on the chosen specifications and materials.

Additional Services

We offer a one-stop solution for custom design, packaging, and FTTH turnkey solutions.

Payment

• For orders under USD $5,000, full payment is required upfront.
• For orders above USD $5,000, a 30% T/T deposit is required in advance, with the remaining balance due before shipment.

Shipping

• We ship samples and small orders via express carriers like FedEx, DHL, or UPS.
• Larger orders typically ship by sea.

Do you have other questions?

Please don’t hesitate to contact us for further assistance.